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FAQs

Logging in to Letter-join

1.

I have forgotten my password

2.

How can I change Letter-join’s alternative letterforms?

Worksheet Generator

3.

The font is not joining correctly on the Worksheet Generator

4.

The worksheets are printing very faint and the guidelines are not showing

5.

How do I save worksheets created using the Worksheet Generator?

6.

The tracing words are printing in black when I generate a worksheet

7.

The lines are over-running when I print a generated worksheet

General

8.

Is there a set method of using Letter-join?

9.

Where can I download the Word file for the handwriting policy

10.

I can’t see the pop up window on the ‘Try’ screens

11.

Can I turn the sound off?

Logging in to Letter-join

1.

I have forgotten my password

For lost School Administrator passwords please email: info@letterjoin.co.uk from your school’s email address and we will return your log-in details.

Classroom Accounts and the Home Account log in details are listed on each school’s Letter-join Administration page. Please see your school's Letter-join Administrator.

Free Trial Accounts. Please email info@letterjoin.co.uk from the email address that you used to register for your free trial and we will reply with your log-in details.

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2.

How can I change Letter-join’s alternative letterforms?

Free Trial Accounts: Each time you log in to your free trial you will see an option to choose the variable letterforms.

School Accounts: The alternative letterforms are set by each school's Letter-join Administrator and will be used across all of a school's Letter-join resources.

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Worksheet Generator

3.

The font is not joining correctly on the Worksheet Generator

The Worksheet Generator will produce the font correctly if using Google Chrome, Firefox or Safari internet browsers. Microsoft Explorer, as yet, does not have the advanced font features for cursive script. If using Internet Explorer you can use the PDF Worksheet Generator but this will not show the lead-in lines.

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4.

The worksheets are printing very faint and the guidelines are not showing

Some laser printers can struggle to print from a web page. Save the worksheet as a PDF (see below) and print from the PDF.

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5.

How do I save worksheets created using the Worksheet Generator?

The Google Chrome browser has a facility to save pages as PDF files. Create your worksheet as normal using Google Chrome and select Ctrl P then change ‘Destination’ to ‘Save as PDF’.

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6.

The tracing words are printing in black when I generate a worksheet

If you are using Firefox as your browser, in order to print the tracing words in grey you need to select the ‘Print Background’ option from Page Setup.
Firefox: File > Page Setup > tick Print Background.

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7.

The lines are over-running when I print a generated worksheet

We recommend a maximum number of letters/words/lines for each character size on the Worksheet Generator. If you reach these recommendations the lines may over-run. Try reducing the number of words per line.

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General

8.

Is there a set method of using Letter-join?

Letter-join’s resources are designed to cover all of the 2014 UK National Curriculum’s requirements. There are no fixed methods to achieve this but the Handwriting Policy and Handwriting Manual suggest exercises to cover in each year group or key stage.

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9.

Where can I download the Word file for the handwriting policy

This is only available to Administrators of subscriptions to the School Edition of Letter-join.

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10.

I can’t see the pop up window on the ‘Try’ screens

The pop-up window can sometimes become hidden behind the main browser window.

• On a PC press the Alt + Tab keys together to display all open windows and select the pop up window.

• If using Firefox on an Apple Mac, press F3 which will display all active windows and select the pop up window.

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11.

Can I turn the sound off?

There is no facility within Letter-join to change the volume. However, if you want to increase or decrease the volume, or turn the sound off completely you can use the volume facility on your computer or speakers.

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School edition
* Based on 7 classrooms.
£100 one-off registration fee also payable.